Reference

mantra88 Legal Terms For Your Account

mantra88 Legal terms set out how we handle account access, payment records, personal data and requests from you in Indonesia.

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CONTACT THE POLICY TEAM

Help With Legal Questions And Status

A clear contact route matters when a Legal question affects your account or payment record. We keep support close to the account and cashier paths so you can include the exact clause, receipt or status that needs attention. Use the route available after login, and avoid sending full wallet credentials in a message.

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Account access

If phone verification or a Legal access condition stops you reaching the account, contact us from the account support path with your registered phone number and the wording shown on screen. We can direct the request to the relevant account check without asking you to share a wallet PIN.

Payment record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment reference and date rather than a password. We use those details to match the receipt with the account record and explain whether the issue is a policy check or a pending status.

Data request

To ask about personal data, cookies or a correction, state the account detail involved and the change you want. Our support route can identify the right Legal handling path, confirm what can be amended, and explain any retention reason that affects removal.

HOW WE HANDLE DATA

Privacy, Security And Account Records

Legal handling is easier to understand when each data action has a clear purpose. We use account details to provide access, check ownership and connect payment references with the correct record.

Account details

We collect the details needed to create and maintain your account, including contact information used for phone verification. Keeping those details accurate helps us match account access with payment references and reduces confusion when you ask us to correct a record.

Payment matching

A DANA, OVO, GoPay or QRIS reference may be checked against the account record when you ask about a receipt or status. Bank transfer and virtual account records follow the same purpose: confirming which account the payment belongs to.

Cookies

Cookies can help retain the session path between login, Legal pages and the cashier area. You can manage cookie choices through your browser settings, although changing them may affect account navigation or require you to sign in again.

Account security

Phone verification is part of the access path, and we may ask for additional account details when ownership or a withdrawal record needs checking. Never send a password, wallet PIN or one-time code through a support message.

Record retention

We retain selected account, payment and support records for the period needed to operate the account, address disputes and meet applicable Legal duties. If you request removal, we explain which records can be deleted and which must remain for a stated reason.

Change request

If your name, phone number or another account detail is incorrect, contact us through the account support route and describe the change. We may verify ownership before editing the record, so the amended detail remains connected to the right account.

What You Need To Know About Legal

These Legal answers focus on the searches we expect you to make before opening or using an account. They cover local access, personal data, payment records, account changes and the contact route for clarification.

The mantra88 Legal page covers account terms, access conditions, personal data, cookies, payment records, security checks, retention and contact requests. It also explains how we handle corrections or clarification when a clause affects your account, wallet status or access where local law permits.

Access and eligibility depends on local law. Before opening or using an account, you are responsible for checking the rules that apply to your location. Where local law permits, you can continue through the account path after completing the required phone verification.

We use a DANA or QRIS reference to match a payment with the correct account when you ask about a receipt or status. The same approach applies to OVO, GoPay, bank transfer and virtual account records. Do not send wallet PINs or passwords.

Yes. Contact us through the account support route, identify the detail that is wrong and describe the correction you need. We may check account ownership through the registered phone number or another account step before changing the record.

We retain selected account, payment and support records for the time needed to operate the account, resolve disputes and meet applicable Legal duties. If you request removal, we explain what can be deleted and what must remain, including the reason for continued retention.

First read the clause shown with the access message, then contact support from the account path and include the wording, registered phone number and device path you used. We can explain the condition and identify whether phone verification or local-law eligibility is still pending.

Use the account support route and state whether your request concerns personal data, cookies, correction or removal. Give only the details needed to locate the record. We will direct the request under our Legal process and explain any account or retention check that applies.

Related Pages

mantra88 Indonesia Access guide Account information About Us FAQ